Help Center

Questions

General Questions

What currency and payment methods do you accept?

Does Kozy ship internationally?

How long do you take to process orders?

What's your return and exchange policy?

Oops! I entered my address wrong upon checking out. Can you help me?

Oops! I just realized that I had entered the wrong address and my order has been shipped already...

How long does it take to process Free Non-Tracked Shipping items? How long is the shipping for this?

If I order multiple items, do they ship in one package?

Order Confirmation

What is the Order Confirmation email?

Delivery Process

What can I expect after submitting my order?

How long does shipping take?

What if I am not home when the delivery is made?

Duty Fees?

Order Rule(s)

Can I cancel my order?

Can I change my order?